FAQ

Why aren't my presets loading properly?

Always make sure you are on the newest version of your VST plugin, whether that's Serum or an Arturia product, prior to reaching out for assistance.

I've checked my inbox, but there's no download link. What do I do?

The link might be in your spam or junk folder. Ensure you're looking in the right email account. If it's still missing, our support team is ready to help.

Do you offer refunds?

All sales on digital downloads are final. Due to the immediate access nature of these products, refunds aren't available. You can review our refund policy here.

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