Always make sure you are on the newest version of your VST plugin, whether that's Serum or an Arturia product, prior to reaching out for assistance.

The link might be in your spam or junk folder. Ensure you're looking in the right email account. If it's still missing, our support team is ready to help.

We recently updated our digital delivery system (September 2026). Your files should now be available in your account. If you’ve checked there and still can’t access them, just send us an email and we’ll send you new download links.

All sales on digital downloads are final. Due to the immediate access nature of these products, refunds aren't available. You can review our refund policy here.